Sportstek Return Policy

Click here to Download the Credit Request form

We offer you the option to return an item for a refund on the cost price or a swap for size or a different item. The rules for returning an item are as follows and must be strictly adhered to:

Must not be used - only tried on for size (for example - at a shoe store, you cannot buy a pair of shoes and walk in them for a day and then take them back - the same rule applies for our goods! We will NOT refund for used items!)
You must also return the packaging as well as the brace itself. Pack the packaging with care. It is needed for reselling
You will pay the return postage
For exchanges and swap for size, you must also pay the postage for the replacement items (this will be the same amount as the original shipping charge). Alternatively, you can include a pre-paid post satchel.
30 day time limit No returns, exchanges, or faulty item credits will be accepted after 30 days from the time of issue.

Deliver to: Returns & Exchanges, Sportstek, 6 Park Road, Oakleigh, Victoria 3166 Australia.

This policy applies to any item purchased from Sportstek, either by fax, phone, email, website, mail. The policy applies to both retail and trade customers.

Faulty items

All goods returned as faulty will be inspected for a manufacturing defect. If deemed faulty, a full refund or exchange will be given. We will refund in full the cost of the product provided you have proof of purchase, without this we can only offer exchanges for the same product. Shipping will not be refunded unless the goods were sent in error. If you have any queries call us on 1300 785 786 or email.

What to return:

All of the product and its parts
All the of the packaging
A copy of the Invoice/Receipt
A completed copy of the Credit Request Form
Your contact details

Returns postal address

Sportstek
Attn: Returns
6 Park Road
Oakleigh
Victoria 3166
Australia

Trade Customers

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Shipping

All shipping costs are shown once you add an item to your shopping cart. Just click on 'Show Cart' or 'Checkout' to see the shipping charge. In most cases this is a flat rate. In some cases a larger amnount is charged for bulky orders. You will see the final shipping charge during checkout BEFORE your details are taken

We utilise both couriers and the postal service to send your goods in the fastest way possible.

Delivery Times

Please note that your order will be processed within 24 hours from the first weekday (Mon-Fri). Whilst we endeavour to send your goods quickly, we do not guarantee overnight delivery. If goods are not in stock, you will be advised by either phone or email.

Orders over $100

All orders over $100 are now being shipped by eParcel where a signature will be required for delivery. Please keep this in mind when selecting an appropriate delivery address. A commercial location is preferred, but a residential address is also acceptable if the delivery can be received.

International Shipping

International shipping charges include insurance (unless the country does not offer this service). *Some larger items may have greater shipping charges for international customers. The summary page during checkout will give all totals (before payment).

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